OnCall Enterprise

For healthcare systems, brands, and enterprises

Launch and grow your virtual care program with a configurable and branded solution

Branded apps & domain

With OnCall, you have complete brand control. We deploy your enterprise's unique branded apps across iOS, Android, and web, hosted with a custom domain.

Flexible appointment options

Offer patients the ability to schedule flexible appointments (1:1 and group), including video, phone, messaging, and in-person, on demand or through your branded booking page.

Your team, your way

Expand your branded apps across your enterprise with distinct workflows and permissions based on the needs of various business units, provider groups, and locations.

Patient onboarding

Digitize the patient onboarding journey to boost acquisition from patient-provider matching, intake and informed consent, pre-appointment device testing, and automatic payment information.

Training and 24/7 technical support

Patients and providers get 24/7 branded technical support with additional support using our support forum and user guides, branded to you.

Analytics tools

Visualize your solution’s utilization through your real-time analytics dashboard, and understand patient outcomes with custom reporting.

Branded apps & domain​
With OnCall, you have complete brand control. We deploy your enterprise's unique branded apps across iOS, Android, and web, hosted with a custom domain.
Flexible appointment options
Offer patients the ability to schedule flexible appointments (1:1 and group), including video, phone, messaging, and in-person, on demand or through your branded booking page.
Your team, your way
Expand your branded app across your enterprise with distinct workflows and permissions based on the needs of various business units, provider groups, and physical locations.
Patient onboarding
Digitize the patient onboarding journey to boost acquisition from patient-provider matching, intake and informed consent, pre-appointment device testing, and automatic payment information.
Training and 24/7 technical support
Patients and providers get 24/7 branded technical support with additional support using our support forum and user guides, branded to you.
Analytics tools
Visualize your solution’s utilization through your real-time analytics dashboard, and understand patient outcomes with custom reporting.
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A powerful solution that lets you launch and grow with flexibility

Consistent experience

With your own branded apps, you ensure a consistent and professional
virtual care experience.

Perfect fit

Our team works with you to map workflows that complement existing systems and processes, so you’re set up for success.

Time-to-market

OnCall builds and deploys your branded apps in as little as 30 days with no setup cost, guaranteed.

Get ongoing support from our expert team to help you grow your program

Dedicated team

OnCall has helped leading healthcare brands and startups add new revenue
with their OnCall-powered
virtual care solution.

Measure success

Fast-track growth with ongoing training on virtual care best practices, like “webside manner,” security, and more to ensure adoption across your enterprise.

Realize potential

Focus on your solution’s success with team satisfaction surveys and analyze the conversion of marketing campaigns through custom reporting.

Making addiction treatment more accessible for Trafalgar

200%

YoY growth in program participation

3X

YoY growth in new patient enrolment
Shane Saltzman - OnCall
“We've looked at a lot of the platforms available, but they are piece-meal. OnCall’s solution allows us to do all the things that we need to do, safely and securely. To manage full group sizes, scale up and down quickly, and bring our program to the masses."
Shane Saltzman, CEO
Trafalgar Addiction Centers

Schedule your demo to learn more about OnCall and our solution

Are you a provider or clinic? Learn about OnCall’s solution for practice owners.

Frequently asked questions

As a leader in virtual care program management, OnCall is setting the standard with exceptional privacy and security features that exceed regulatory guidelines, including being PHI/PIPEDA compliant.
- Minimal patient information is required from patients when using OnCall and data is only shared between the patient and their provider
- Canadian patient information is stored on Canadian servers with end-to-end 256-bit encryption
- We regularly conduct audits by a third party to ensure OnCall’s privacy obligations are always met

For more details, you can view our full privacy policy here.

Your dedicated OnCall account team coordinates the launch of your branded apps with you and your team. Setup can take as little as 30 days and includes expert training to ensure your virtual care solution is a success in your enterprise.

  • Once your branded apps are launched, we will help scale your solution across your enterprise with different workflows and permissions based on the unique needs of your team. 
  • We ensure our solution compliments and works in parallel with your existing systems and processes so there is little disruption to your current work, including integrating with your EMR and by providing our proprietary API.
  • You can digitize and automate the entire patient journey to boost operational efficiency across your enterprise. 
  • Patients and providers get 24/7 support using your white-label tech support tool, to ensure usability and quality assurance across any device and browser. 
  • You can measure the success of your enterprise’s solution through your real-time analytics dashboard. Our team will also assist in analyzing it’s performance so you can continue to optimize your program.

Deliver a consistent brand experience with your branded virtual care solution, without the overhead of software development, maintenance, and human resources. OnCall offers custom branding with your logo, colours, and language for:

  • Web, android, and iOS apps 
  • Branded booking pages and appointment notifications 
  • Emails and support guides
  • 24/7 provider and patient technical support 

This package means your enterprise becomes the publisher of your own app (android and iOS) with a custom domain.

OnCall can be accessed securely from anywhere in the world. Prior to using OnCall, please ensure all providers are licensed and meet all mandatory requirements and guidelines based on the region where they practice. As well, some regions of the world have various restrictions on internet traffic. It is possible that cloud-based platforms such as OnCall will be blocked in these regions.