Pricing and plans

Scale your telehealth operations by giving your entire provider network access to a single, unified solution

Starter

A single solution designed for startups and clinics to launch and manage operations using their own branded telehealth application.

PRICE

Virtual care delivery

Offer convenient synchronous and asynchronous care using secure video conferencing (1:1 & group), instant messaging, and collaboration tools.

Branding & personalization (light)

Build trust with a branded telehealth web application and custom domain, including branded booking pages and communications.

Provider & admin experience (light)

Increase efficiency with configurable automation and digital tools, like scheduling options, appointment reminders and digital files & forms.

Patient engagement & acquisition

Enhance the patient experience with personalized digital intake and triage, including informed consent, device testing and patient onboarding.

Enterprise

A fully branded solution for organizations with large provider networks to grow their telehealth operations and reach more patients.

PRICE

Everything in our starter plan, plus:

Branding & Personalization (full)

Launch a fully branded solution including web & mobile apps, customized communications, and branded tech support to ensure a consistent experience.

Provider & Admin Experience (full)

Maximize team efficiency with a full set of digital automation tools, such as automated billing, e-prescriptions, and analytics tools.

Interoperability

Integrate OnCall with your existing systems using our open API to breakdown data silos and streamline the patient-provider experience.

All plans include:

PHI/PIPEDA compliance and 256-bit encryption
Customer success manager and implementation team
Provider and patient technical support

How it works:

1. ACCESS THE ONCALL PLATFORM
Choose a plan and access the OnCall platform, which includes 5 provider licences, branded apps, digital care tools, and more. You will be charged a flat monthly fee.
2. ONBOARD YOUR ENTIRE PROVIDER NETWORK
Your entire provider network receives access to your branded solution, but you only pay for providers who are actively using the platform.*
TOTAL COST PER MONTH
Platform fee
+
License fees for active providers*
*An active provider is someone who schedules 3 or more virtual appointments per month.

ADD-ONS

Elite support package

Receive support before, during, and after your transition to digital care, including workflow implementation and training. Perfect for large teams and patient populations with complex workflows.

Frequently asked questions

Our pricing is structured in a flexible way to meet the unique needs of your organization. OnCall enables you to scale virtual care efficiently by allowing you to bring your entire provider network onto the platform, but you only pay for the providers who are active users (an active provider is someone who schedules 3 or more appointments monthly). Our pricing is charged monthly and is broken down into two components: 1) a platform fee (charged as a flat fee per month) 2) licensing fees for active providers. To get your custom quote, book an introduction call today.

Yes, discounts are available if you commit to a certain amount of provider licenses per month. Find out more by scheduling an intro call.

You will be assigned a dedicated customer success manager and an implementation team to ensure your launch is as smooth and fast as possible. This team will launch your branded apps (web & mobile) on your behalf, work with you to map out your workflow and provide training to all your providers and admins. Depending on the complexity of your workflow, set up can take on average between 30 - 60 days.

There are no additional costs for administrator or coordinator accounts. Our startup plan includes 5 administrator/coordinator accounts and our enterprise plan includes unlimited administrator/coordinator accounts.

As a leading telemedicine solution, OnCall is setting the standard with exceptional privacy and security standards, including being PHI/PIPEDA Additionally:

  • Minimal patient information is required from patients when using OnCall and data is only shared between the patient and their provider
  • Canadian patient information is stored on Canadian servers with end-to-end 256-bit encryption
  • We regularly conduct audits by a third party to ensure OnCall’s privacy obligations are always met
  • You can view our privacy and security information here. 

“OnCall’s end-to-end solution makes digital healthcare easy. Take their API; the ability for organizations large and small to share information from one system to another is a requirement for the future of healthcare.”
Peter Fallis, President, TelASK Inc.

Starter plan features list

Virtual care delivery
Video conferencing (up to 25 participants)
Screen sharing
White boarding
Waiting rooms
Session notes
Instant messaging (synchronus and asynchronus)
Branding & Personalization
Branded Web Application with custom URL
Branded Mobile Apps (IOS & Android)
Email customization
Branded patient communications
Branded in-app tech support
Online booking page with custom URL and branding
Patient Engagement & Acquisition
Online booking with triage and matching questions
Automated email & SMS appointment reminders
Pre-appointment device testing
Informed consent
Patient tech support
Content resource tab in app
Customizable digital forms (with rich media)
Provider & Admin Experience
Appointment scheduling (video, messaging, in-person and phone)
Customizable digital files & forms
Patient roster with custom fields
Patient roster sharing across multiple providers
e-Prescriptions
Payment processing and receipts
Analytics
Team/geographical configurations (divisions)
User management
Calendar integration (gmail & outlook)
Single sign-on (SSO)
Administrative accounts
5 accounts
Provider accounts
5 accounts
Interoperability
Access to open API
OSCAR EMR integration
Support & Services – Premium support package included
Dedicated customer success manager
Provider & admin onboarding & training
Tech support (email, SMS, phone)
Help center
Implementation support
Quartely business reviews
Workflow mapping & configuration

Enterprise plan features list

Virtual care delivery
Video conferencing (up to 25 participants)
Screen sharing
White boarding
Waiting rooms
Session notes
Instant messaging (synchronus and asynchronus)
Branding & Personalization
Branded Web Application with custom URL
Branded Mobile Apps (IOS & Android)
Email customization
Branded patient communications
Branded in-app tech support
Online booking page with custom URL and branding
Patient Engagement & Acquisition
Online booking with triage and matching questions
Automated email & SMS appointment reminders
Pre-appointment device testing
Informed consent
Patient tech support
Content resource tab in app
Customizable digital forms (with rich media)
Provider & Admin Experience
Appointment scheduling (video, messaging, in-person and phone)
Customizable digital files & forms
Patient roster with custom fields
Patient roster sharing across multiple providers
e-Prescriptions
Payment processing and receipts
Analytics
Team/geographical configurations (divisions)
User management
Calendar integration (gmail & outlook)
Single sign-on (SSO)
Administrative accounts
Unlimited
Provider accounts
5 accounts
Interoperability
Access to open API
OSCAR EMR integration
Support & Services – Premium support package included
Dedicated customer success manager
Provider & admin onboarding & training
Tech support (email, SMS, phone)
Help center
Implementation support
Quartely business reviews
Workflow mapping & configuration

Support packages

Premium
Elite
Hours of Operation + SLA

9a.m. – 5p.m. ET

  • Chatbot
  • Help centre
  • Email ticket submission
  • SMS
  • Social channels

8a.m. – 1a.m. ET

  • Phone (live agent)
  • Chatbot (live agent)
  • Help centre
  • Email (live agent)
  • SMS (live agent)
  • Custom SLA for timely response
  • Social channels (live agent)
Phone

Provider call scheduling/agent call back only

  • Schedule call with support
  • Support troubleshoots and will return the call at their earliest availability

Provider and patient custom phone line direct to agent

  • Provider and patient direct line
  • Direct line
  • Live agent
  • Custom branded IVR recording (“Thank you for calling ‘Client Name’ technical support”)
Help centre
OnCall standard

(support.oncallhealth.ca)

Custom branded + custom domain name (i.e

(support.oncallhealth.ca)

Screen share

N/A

Access to screen share on all compatible devices (PC, Mac, iOS, & Android

  • The ability for support to quickly troubleshoot and set clients up quickly
Email
OnCall standard

(support.oncallhealth.ca)

Branded emails with the ability to send and receive from client address (i.e support@clientname.com)

  • Company logo & brand
  • Answerbot: digital AI which sends automated first reply
Chatbot

Standard in-app self-serve chatbot

  • Live agent during business hours

Customized chatbot

  • Up to 10 programmed responses tailored to business needs
  • Priority access to live agent