Pricing and plans

Scale your telehealth operations by giving your entire provider network access to a single, unified solution

Starter

A complete solution for small startups and clinics to deliver virtual care and engage with patients.

3 Teams

Create separate teams under your branded apps with different workflows and rules.

3 Administrative licenses

Administrative licenses are for people that coordinate care but do not deliver care.

5 Provider licenses

You can add as many licenses as you like and you'll only pay for people who are actively using the platform.

TOP FEATURES

Secure video conferencing (1:1 & group) & instant messaging

White-label desktop application

Online patient booking page

Digital files & forms

Standard support package

MOST POPULAR

Growth

For mid-sized organizations and startups that need a fully branded and integrated telehealth solution.

25 Teams

Create separate teams under your branded apps with different workflows and rules.

25 Administrative licenses

Administrative licenses are for people that coordinate care but do not deliver care.

5 Provider licenses

You can add as many licenses as you like and you'll only pay for people who are actively using the platform.

TOP FEATURES

Everything in Starter, plus:

White-label mobile (iOS and android) apps

Open API Access

Single sign-On (SSO) to web & mobile apps

Enterprise

For large organizations that have complex workflow needs and want to launch across multiple teams.

Unlimited Teams

Create separate teams under your branded apps with different workflows and rules.

Unlimited Administrative
licenses

Unlimited Administrative licenses

Administrative licenses are for people that coordinate care but do not deliver care.

5 Provider licenses

You can add as many licenses as you like and you'll only pay for people who are actively using the platform.

TOP FEATURES

Everything in Growth, plus:

E-prescriptions

Patient email customization

Elite support package

Each plan includes:

PHI/PIPEDA compliance and 256-bit encryption
Customer success manager and implementation team
Provider and patient technical support

How it works:

1. Access the OnCall Platform
Choose a plan and access the OnCall platform, which includes 5 provider licences, branded apps, digital care tools, and more. You will be charged a flat monthly fee.
2. Onboard your entire provider network
Your entire provider network receives access to your branded solution, but you only pay for providers who are actively using the platform.*

*An active provider is someone who schedules 3+ virtual appointments per month.

TOTAL COST PER MONTH
Platform fee
+
License fees for
active providers*

Frequently asked questions

Don’t see what you’re looking for?

Our pricing is structured in a flexible way to meet the unique needs of your organization. OnCall enables you to scale virtual care efficiently by allowing you to bring your entire provider network onto the platform, but you only pay for the providers who are active users (an active provider is someone who schedules 3 or more appointments monthly).

Our pricing is charged monthly and is broken down into two components:
1) a platform fee (charged as a flat fee per month), and;
2) licensing fees for active providers.

To get your custom quote, book an intro call today

Yes, discounts are available if you commit to a certain amount of provider licenses per month. Find out more by scheduling an intro call.

You will be assigned a dedicated customer success manager and an implementation team to ensure your launch is as smooth and fast as possible. This team will launch your branded apps (web & mobile) on your behalf, work with you to map out your workflow and provide training to all your providers and admins. Depending on the complexity of your workflow, set up can take on average between 30 - 60 days.

There are no additional costs for administrator licenses if you choose our enterprise plan. Our starter plan includes 5 administrator licenses and our growth plan includes 25 administrator licenses. If you’d like to add additional licenses, we’d be happy to put together a custom quote for you.

As a leading telemedicine solution, OnCall is setting the standard with exceptional privacy and security standards, including being PHI/PIPEDA Additionally:

  • Minimal patient information is required from patients when using OnCall and data is only shared between the patient and their provider
  • Canadian patient information is stored on Canadian servers with end-to-end 256-bit encryption
  • We regularly conduct audits by a third party to ensure OnCall’s privacy obligations are always met

“OnCall’s end-to-end solution makes digital healthcare easy. Take their API; the ability for organizations large and small to share information from one system to another is a requirement for the future of healthcare.”
Peter Fallis,
President, TelASK Inc.
Base Plan
Starter
Growth
Enterprise

Licensing and accounts

Provider licenses

You can add as many licenses as you like and you’ll only pay for people who are actively using the platform.

5

Add’l licenses available for purchase

5

Add’l licenses available for purchase

5

Add’l licenses available for purchase

Administrators

Administrative licenses are for people that coordinate care but do not deliver care.

3

25

Unlimited

Teams

Create separate teams under your branded apps with different workflows and rules.

3

25

Unlimited

Integrations

OSCAR EMR

Calendar Integration

(Gmail & Outlook)

Open API Access

Branding and personalization

Branded patient

communications

Online booking page

Web application

Custom URL

Mobile applications

(iOS & Android)

Patient Email

Customization

Virtual care delivery

Video conferencing

(up to 25 people)

Instant messaging

Screen sharing

Whiteboarding

Appointment queue

Session notes

Provider and admin experience

Payment processing

and receipts

Appointment scheduling

(in-person & virtual)

Customizable 

patient roster

Patient roster sharing across

providers and administrators

Analytics dashboard

User management

Single Sign-On (SSO)

E-prescriptions

Patient engagement and acquisition

Provider matching

on booking page

Appointment reminders

(Email & SMS)

Pre-appointment

device testing

Informed consent

In-app content

resource centre

Customizable digital

files & forms

Support plan
Standard

Included in the Starter and Growth Plans

Elite

Included in the Enterprise Plan

Implementation and customer success

Access to 

Implementation Team

First 45 days

Unlimited

In-app user onboarding

Customized

Configuration of single-

sing-on, payment processing, 

patient roster and 

booking page

Custom workflow

mapping & configuration

Template creation for 

session notes & patient emails

Up to 5 templates

Unlimited

Custom form building

Up to 5 forms

Unlimited

Provider Training

Recorded

Live & Recorded

Branding on chatbot &

knowledge base

Branded training

documentation

Quarterly business reviews

Quarterly execustive

business reviews

Patient and provider technical support

Knowledge base

24/7

24/7

Support channels (Email,

SMS, Chat, Social Media)

Monday to Friday

9:00am to 5:00pm ET

Monday to Saturday

8:00am to 1:00am ET

Phone Support

Monday to Saturday

8:00am to 1:00am ET

Base Plan
Starter
Growth
Enterprise

Licensing and accounts

Provider licenses

You can add as many licenses as you like and you'll only pay for people who are actively using the platform.

5

Add’l licenses available for purchase

5

Add’l licenses available for purchase

5

Add’l licenses available for purchase

Administrators

Administrative licenses are for people that coordinate care but do not deliver care.

3

25

Unlimited

Teams

Create separate teams under your branded apps with different workflows and rules.

3

25

Unlimited

Integrations

OSCAR EMR

Calendar Integration

(Gmail & Outlook)

Open API Access

Branding and personalization

Branded patient

communications

Online booking page

Web application

Custom URL

Mobile applications

(iOS & Android)

Patient Email

Customization

Virtual care delivery

Video conferencing

(up to 25 people)

Instant messaging

Screen sharing

Whiteboarding

Appointment queue

Session notes

Provider and admin experience

Payment processing

and receipts

Appointment scheduling

(in-person & virtual)

Customizable 

patient roster

Patient roster sharing across

providers and administrators

Analytics dashboard

User management

Single Sign-On (SSO)

E-prescriptions

Patient engagement and acquisition

Provider matching

on booking page

Appointment reminders

(Email & SMS)

Pre-appointment

device testing

Informed consent

In-app content

resource centre

Customizable digital

files & forms

Support plan
Standard

Included in the Starter and Growth Plans

Elite

Included in the Enterprise Plan

Implementation and customer success

Access to 

Implementation Team

First 45 days

Unlimited

In-app user onboarding

Customized

Configuration of single-

sing-on, payment processing, 

patient roster and 

booking page

Custom workflow

mapping & configuration

Template creation for 

session notes & patient emails

Up to 5 templates

Unlimited

Custom form building

Up to 5 forms

Unlimited

Provider Training

Recorded

Live & Recorded

Branding on chatbot &

knowledge base

Branded training

documentation

Quarterly business reviews

Quarterly execustive

business reviews

Patient and provider technical support

Knowledge base

24/7

24/7

Support channels (Email,

SMS, Chat, Social Media)

Monday to Friday

9:00am to 5:00pm ET

Monday to Saturday

8:00am to 1:00am ET

Phone Support

Monday to Saturday

8:00am to 1:00am ET