Why you need more than an EMR to manage and grow your organization’s telehealth operations

Why you need more than an EMR to manage and scale your telehealth operations?

Electronic Medical Records (EMRs) have long been used to store patient data in a readily accessible format. They might have some virtual care tool add-ons, such as video conferencing and content management, but these features don’t connect to the end-to-end virtual care workflow, meaning that they can make healthcare delivery inefficient and less effective overall. As a result, healthcare organizations are looking towards combining EMRs with a complete telehealth solution to manage and grow their telehealth operations, compared to using EMRs alone or in combination with a video conferencing tool like Zoom or Microsoft teams. 

A complete solution, enables the entire virtual care experience for the provider and patient frompre-consult, consult, and post-consult with all the necessary eatures and tools tied directly to the end-to-end virtual care workflow. This may include automations like appointment reminders and informed consent, as well as patient engagement tools like configurable files and forms for intake and content sharing across the virtual care journey. With a complete telehealth platform, virtual care all happens in one, unified place. 

Increasing efficiency with telehealth 

Although EMRs offer virtual care features such as video conferencing and digital files and forms, these features are not directly tied to a virtual care workflow. This means that providers and administrators are forced to manually share, capture, and manage patient information. As a result, healthcare providers will often find themselves carrying out the electronic equivalent of the desk “swivel-chair,” trying to pull all the data they need to make the correct decisions from different sources.

However, complete telehealth solutions like OnCall enable organizations to automate the entire virtual care workflow and ensure connectivity with other systems or tools. Solutions that are built specifically for managing telehealth operations offer an entire virtual care experience from booking, intake, onboarding, appointment, and follow up and automate key tasks across this journey for providers, administrators, and coordinators. This ensures organizations can increase efficiency for their staff and scale telehealth across their  organization. 

Offer a superior patient telehealth experience

Unlike an EMR, a complete telehealth solution is equipped with patient-facing tools that boost patient acquisition and retention by engaging patients directly with your virtual care program. These tools can also be configured according to a program and patient’s unique needs, so each patient receives personalized and effective care. Patients are more likely to continue enrolling and investing in your organization’s telehealth program offerings with an engaging tool that puts their needs first. 

Complete telehealth solutions can also help you create a seamless patient experience with the goal of offering the best virtual care program possible. This is achieved using a range of strategies, including providing a ‘digital front door’ through which each patient can easily and reliably request and receive the care they need. For example, with OnCall, an organization’ booking page, app, and support is branded for the organization, meaning that logos, language, and colours appear both online and in the app store. Seeing a consistent brand message from a telehealth provider and organization helps instill trust as patients move from in-person to virtual care. Keeping your brand visible across each and every touchpoint helps connect a digital healthcare experience to an in-person care experience. 

Easily manage and scale telehealth operations 

When it comes to driving your organization’s operational growth, complete telehealth solutions offer some distinct advantages over EMRs, with features like analytics, configurability, support, and more. Analytics allows organizations to measure key stats like appointment volume, total billed touchpoints, and patient demographics. This helps healthcare leaders understand how telehealth is positively impacting their organization so they can optimize to make better business decisions. As well, telehealth solutions built specifically for virtual care allow you to fully configure workflows with a distinct set of rules according to program requirements. This can include different content (files/forms), appointment requirements, and conditions for patients in one program or region versus another. Finally, the transition to telehealth requires expert support from workflow implementation to onboarding and ongoing training. Unlike EMRs, complete telehealth solutions often come with an expert support team ready to support patients and providers during the transition to virtual care. 

When it comes down to comparing EMRs and complete telehealth solutions, it’s clear that telehealth comes out on top. Using healthcare compliant software that combines accessibility, flexibility, and continuity of care helps your organization provide the best possible patient experience so you can effectively manage and grow your organization’s telehealth operations.