Comparing Zoom and OnCall’s solution for a virtual treatment program

Virtual treatment programs today

Delivered through manual processes, Zoom, or disconnected point products that results in inefficiencies for staff and a poor client experience.

Step 1: Booking & admission

A manual admissions process for clients and staff that is disconnected.

  • Clients have to call your organization for admission with no digital experience available.
  • Client information is collected over the phone or via unsecure email and is manually entered into your systems creating inefficiency and errors.

Step 2: Program onboarding

A lack of program onboarding and support makes care inefficient.

  • Client information, such as informed consent, is collected over the phone or through unsecure email.
  • Clients do not have access to a portal to easily access important information like forms, homework, or appointment information.
  • Proactive onboarding and technical support isn’t available so troubleshooting takes place during an appointment, wasting valuable time.

Step 3: Program delivery

Virtual care is administered through disconnected point products like Zoom.

  • Program activities and tasks are not tied to a single workflow and are completed manually or through different systems.
  • Providers and administrators manually send a Zoom link to clients to join appointments and no-shows are common, because clients do not receive automatic reminders.
  • Providers have to manually share content via unsecure email following an appointment, and this follow up is not tracked to appointment.

Step 4: Measurement & continuing care

Virtual care and patient data are not tracked and launching new virtual programs is not possible.

  • Business metrics and patient data are not tracked at all.
  • Multiple programs cannot be configured and delivered through one platform, so treatment programs are disjointed or are not offered at all.

Virtual treatment programs powered by OnCall

Delivered with an end-to-end telehealth solution that automates the entire workflow and improves your client experience.

Step 1: Booking & admission

A digital-first experience for clients that integrates with existing systems.

  • Clients can request admission through your website via a branded booking page, where they are matched with the right program or service.
  • Client data is captured through the booking page and is immediately shared with OnCall and other systems through OnCall’s API.

Step 2: Program onboarding

Clients receive automated onboarding and technical support through your branded solution.

  • Automatically collect information like insurance, payment, and informed consent through OnCall's secure portal.
  • Clients get access to web and mobile branded apps to view forms and upcoming appointments.
  • Device and internet testing is done during onboarding to troubleshoot any issues prior to an appointment, with technical support available.

Step 3: Program delivery

Configure and deliver multiple end-to-end treatment programs through your branded solution.

  • Treatment programs are managed in a unified solution that can be configured with different rules for appointments, content, communications, and data.
  • Offer different types of appointments, such as video (1:1 & group) and instant messaging, with automatic appointment reminders to reduce no-shows.
  • Automatically share personalized content with clients securely through OnCall, like PHQ-9s and assignments with rich media.

Step 4: Measurement & continuing care

Understand the impact of virtual care and launch new virtual programs in one solution.

  • Automatically measure results like appointments billed and no-shows to understand the impact of your virtual programs.
  • Launch new programs in your branded solution with unique workflows for aftercare and other programs.