One of the reasons we selected OnCall is its ease of use for both the clinician and the patient. We were looking for really a clean user interface, and an easy path for the clinician to connect with the patient, and OnCall provides both in a professional and efficient way.
Connecting Pyramid’s technology
Pyramid was using CareLogic for their Electronic Medical Record (EMR), but did not have a patient-facing application to help facilitate secure appointment scheduling, virtual appointments, file sharing, and more. More importantly, OnCall integrates directly with CareLogic with an open Application Programming Interface (API). This means that Pyramid can pass patient data and information back and forth seamlessly between their technologies, increasing operational efficiency, helping providers save time, and improving the overall patient experience. Choosing OnCall as Pyramid’s virtual care solution was a no-brainer. Jodi and her team started workflow mapping and implementation with OnCall’s team in October.
OnCall has helped Pyramid provide virtual therapy to more patients by removing geographic limitations. We recognize that we can take our high quality services and deliver them in other states, which we traditionally wouldn't be able to do without a trusted vendor like OnCall.
OnCall allows clinicians to show up to appointments and provide therapy. Providers don’t have to worry about entering data in one system and completing billing in another system. With OnCall, everything is in one place. This means that providers can get back to providing care efficiently and effectively.
Pyramid’s long-term virtual care strategy
Pyramid was seeing a 998% quarterly growth in appointments scheduled, an unprecedented amount for the organization. With OnCall’s API, providers were able to easily schedule initial consultations and continuous follow up appointments with patients through CareLogic EMR, with the information passed directly to the OnCall platform. This allows providers to create, see, and manage appointments from CareLogic– which is used by all Pyramid providers regardless of location– without having to enter information into OnCall, too. By using OnCall’s API, Pyramid providers were no longer focused on operational requirements. Rather, providers were treating more patients efficiently with over 5400 appointments scheduled in just 6 months.
Pyramid believes that teletherapy through OnCall is “the future of behavioral healthcare,”with an eye on expanding virtual healthcare services to more states, such as North Carolina. With OnCall, Pyramid can offer accessible and ongoing health care from inpatient therapy to outpatient virtual programming, while continuing to use OnCall’s robust API to connect programs and people for better healthcare.