Mental Health & Addictions Care Case Study: Trafalgar Addiction Treatment Centers

Trafalgar's Virtual Care Success Story

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When the COVID-19 pandemic hit and shuttered stores, clinics, and other essential services, Shane, the CEO of Trafalgar Addiction Treatment Centres knew he needed to find a solution quickly to continue offering his patients the support they needed. 

Trafalgar partnered with OnCall to rapidly launch their rehab and outpatient programming virtually and within a matter of days they were able to offer group counselling securely and safely in the comfort of their patients’ homes.

“Using OnCall and making Trafalgar virtual just meant making support more accessible in a real, affordable way.”
After a few months of using OnCall, it was clear that this alternative model was helping clients in ways that Trafalgar never imagined. Trafalgar has seen their programs grow 3x in size. Shane, the CEO of Trafalgar chalks this success up to virtual care as a way to increase accessibility to addiction and mental health programs, which might not otherwise be available.


Because of virtual care and the flexibility of the OnCall solution, Trafalgar has been able to scale their programs across the country and remain innovative with new treatment offerings and program features. With OnCall, Shane says, Trafalgar is able to “make their vision of accessible care a reality.

  • 200% YoY growth in outpatient participation
  • 300% YoY growth in new patient enrolment

Download the case study to learn how Trafalgar leveraged OnCall to launch and grow a successful virtual care program.