DrugSmart, an independent pharmacy coalition in Canada founded over 40 years ago, launched their Virtual Clinic program in 2020 with OnCall’s solution. Powered by OnCall, DrugSmart’s Virtual Clinic enables patients to meet with a pharmacist or physician online any day of the week through video conference or instant messaging. Since launch, DrugSmart has scheduled over 2000 appointments through their online booking system, and completed over 1300 pharmacist and physician appointments virtually.
In February 2021, Ontario began leveraging local pharmacies to help inoculate Ontarians against COVID-19. Patients in specific communities could check online if their local pharmacies were offering vaccinations, and schedule a vaccination appointment. However, it wasn’t clear which pharmacies were offering vaccinations or how to schedule an appointment, and many people turned to social media for information. By the time a pharmacy was located and a call was made, most appointments were taken and vaccines were no longer available.