Top 5 ways complete telehealth solutions make your providers more efficient
Currently, most healthcare organizations leverage multiple, disconnected telehealth solutions to manage their virtual care operations and provide virtual treatment programs to clients. Their piecemeal infrastructure is made up of an EMR, Zoom or Microsoft Team, and perhaps unsecure email and phone to deliver comprehensive services. However, as we outlined in our previous blog comparing video conferencing solutions like Zoom to complete telehealth solutions, disconnected and piecemeal solutions do not offer features that enable organizations to maximize provider and administrator efficiency, so they can easily grow virtual care operations.
Although these systems may have video conference and file sharing add-on features, they are often unreliable and disparate for both clients and providers. The result? Appointment no-shows, provider inefficiency, and lost revenue.
We know that managing telehealth operations and delivering virtual treatment programs through disconnected systems is a strain on healthcare providers and clients. This is especially true as organizations are caring for 50 to 175 the number of clients they were prior to the pandemic. Now, healthcare leaders are looking beyond their EMR, Zoom, and other disparate technology for innovative, reliable, and complete solutions to help providers be more efficient while continuing to expand their operations. Complete telehealth solutions better enable organizations to manage their existing programs while launching new virtual treatment programs for increased growth and client capacity, while saving time and money.
Here are five key efficiency features healthcare leaders should look for in their complete telehealth solution:
Unlike Zoom, which is used to solely connect with clients over video conference, healthcare leaders can seek out complete telehealth solutions that are built to provide end-to-end treatment programs for clients and providers. Finding platforms with automations to reduce operational redundancies and inefficiencies is paramount. For example:
- Telehealth solutions ensure every administrative pre-consult task, virtual care touchpoint, and post-consult task is automated within the platform.
- Pre-consult tasks like branded appointment reminders, onboarding including informed consent, and pre-appointment device testing for clients are automated.
- Virtual care touchpoint automations may include files and forms sharing, secure sign-on, and instant messaging for more accessible care.
- Post-consult automations enhance the client experience, such as content notifications for self-led treatment programs, health outcomes measurement tools, and more.
Another way of increasing provider efficiency with connected systems is through APIs (Application Programming Interface). An API connects software across an organization so data is shared seamlessly between them. By exploring complete telehealth solutions that offer an open API, healthcare organizations can manage client care and operations within a single, secure platform that also integrates easily with EMRs, CRMs, and other systems. For example, OnCall’s API enables providers to:
- Collect and capture data at any point of a client’s healthcare journey in one system, with the information flowing to other platforms automatically.
- See, create, and update appointments, as well as manage users, forms and files, and client roster. All data entered or changed in one system passes to other platforms seamlessly.
Healthcare organizations have different use cases, virtual care workflows, and various regions or teams needs. Leveraging a telehealth platform that can easily be configured according to the unique needs of your teams and clients is key. Configurable solutions enable healthcare leaders to personalize virtual treatment programs, and launch new ones with new workflows in the same solution. And, by configuring each workflow under one unified solution, healthcare organizations can ramp up capacity and acquire more clients by offering personalized programs designed with client demographics in mind. For example:
- An organization requires their workflows to account for varied rules and regulations across state lines. With configurable platforms, leaders can personalize informed consent according to the requirements in each state.
- Although the organization has configured multiple workflows for each state, their providers continue to use one unified solution to manage clients and their care.
It’s important for healthcare leaders to find a solution that is equipped with features that helps their organization understand how telehealth is affecting providers, clients, and business. Leaders can explore solutions that offer real-time data on their telehealth operations, including:
- Understanding revenue growth by analyzing appointments scheduled and completed, client acquisition and retention rates, and total appointments billed.
- Examining provider efficiency by looking at client no-show information, changes in time spent on administrative tasks with automations, and more.
- Analyzing client health through PHQ forms.
Healthcare leaders can also look for a complete telehealth solution that comes with an expert support team to help healthcare organizations and their providers transition successfully to virtual care. Having a vendor that partners with you can help:
- Assist healthcare leaders with change management support throughout the transition to telehealth.
- Reduce time spent assisting clients with technical questions, as complete telehealth solutions offer some level of technical support for clients and providers so they are set up for success.
- Provide expert onboarding and training on telehealth best practices, “webside manner”, and more, so providers are prepared to offer virtual treatment using telehealth.
Growing your telehealth operations means transforming healthcare into an efficient, collaborative, and data-rich option for clients, providers, and business for the long-term. OnCall encourages leaders to challenge the purpose of their technology, examining ways in which end-to-end systems like OnCall can create better care experiences for providers and clients. With OnCall’s all-in-one system that offers an open API, healthcare organizations can manage client care and operations within a single, secure platform that also integrates easily with EMRs, CRMs, and other systems. By reimagining healthcare delivery and choosing technology that integrates easily, healthcare organizations and their providers can revolutionize how they provide efficient and targeted care with a connected system powering their client care and operations.