Now more than ever, it is important that health care providers and organizations understand the lasting impacts virtual care and telemedicine will have to the healthcare industry. The COVID-19 pandemic has created a “new normal” by redefining how providers and clients give and receive care. Early adopters of virtual care have achieved significant benefits, including increased efficiency, cost reduction, improved customer experience, revenue growth, and more.
There has been an unprecedented growth and adoption in virtual since COVID-19 hit in both Canada and the US. In the US, virtual healthcare use is projected to top 1 billion in the U.S. by the end of 2020 (source).