Synchronous care requires real-time interaction.
Asynchronous care can happen at any time over any format.
During 2020, telehealth visits accounted for 23.6% of all healthcare visits compared to just 0.3% in 2019.1
Asynchronous telehealth has led to shorter wait times, fewer unnecessary referrals, and high levels of patient and provider satisfaction.2
The typical cost for an asynchronous visit is about $20 dollars, which compares to a national average cost of $50 dollars for a video visit and $125 dollars for an in-person visit. This leads to increased cost-savings and accessibility for patients.3
Why leverage asynchronous tools?
Organizations can scale existing programs and offer new ones using asynchronous tools that enable patients to receive care beyond the walls of a clinic.
We, just like many organizations, understand that our care should not just consist of the face-to-face support we provide during regular hours. We now have the ability to augment our care structure with these resources for our clients to access outside of normal hours, perhaps during heightened anxiety or times of stress.
Trafalgar Addiction Treatment Centres
How an addictions organization leverages asynchronous care tools:
Trafalgar Addiction Treatment Center’s virtual outpatient program is patient-led with resources and other rich content shared through OnCall, with an added weekly check-in with a provider through video conference.
These resources and other asynchronous tools help to personalize the care experience, even if the patient and provider are not meeting face-to-face.
This means that patients can still receive and manage care at a time that suits their lifestyle, making care convenient and accessible.
By leveraging synchronous and asynchronous tools, healthcare leaders can offer collaborative, secure, and robust care options for patients, providers, and business.
One of the most important things asynchronous communication does is help scale programs and provider response.4
American Telemedicine Association