Deliver a complete patient experience

Explore how you can evolve your telehealth operations with OnCall’s end-to-end telehealth solution.

Telehealth operations

Delivered manually or through disconnected point products, resulting in inefficiencies for staff and a poor patient experience.

Step 1: Booking & admission

A disconnected and manual admissions for patients and staff.

  • Patients have to call your organization for admission with no digital experience available.
  • Patient information is collected over the phone or via unsecure email and is manually entered into your systems, creating inefficiency and errors.

Step 2: Onboarding

A lack of program onboarding and support makes care inefficient.

  • Patient information, such as informed consent, is collected over the phone or unsecure email.
  • Patient cannot access important information like forms, homework, or appointment information through a digital portal.
  • Proactive onboarding and technical support isn’t available so troubleshooting takes place during an appointment, wasting valuable time.

Step 3: Virtual care delivery

Virtual care is administered through disconnected point products like Zoom.

  • Virtual care activities and tasks are not tied to a single workflow and are completed manually or through different systems.
  • Providers and administrators manually send a Zoom link to patients to join appointments and no-shows are common, because patients do not receive automatic reminders.
  • Providers manually share content via unsecure email following an appointment, which is not connected to an appointment.

Step 4: Measurement & continuing care

Virtual care and patient data are not tracked and launching new virtual programs is not possible.

  • Business metrics and patient data are not tracked at all.
  • Multiple programs cannot be configured and delivered through one platform, so virtual care is disjointed.

Telehealth operations powered by OnCall

Delivered with an end-to-end telehealth solution that automates the entire workflow and improves your patient experience.

Step 1: Booking & admission

A digital-first experience for patient that integrates with existing systems.

  • Patients request admission through your website's branded booking page, and are matched with the right program or service.
  • Patient data is captured through the booking page and is immediately shared with other systems through OnCall’s API.

Step 2: Onboarding

Automated onboarding and technical support through your branded solution.

  • Automatically collect insurance information, payment, and informed consent through OnCall's secure portal.
  • Patients access web and mobile branded apps to view forms and upcoming appointments.
  • Onboarding includes device and internet testing to troubleshoot issues prior to appointments, with technical support available.

Step 3: Virtual care delivery

Configure and deliver multiple end-to-end programs through your branded solution.

  • All virtual care activities and tasks are managed in a unified solution that can be configured with different rules for appointments, content, communications, and data.
  • Offer different types of appointments, such as video (1:1 & group) and instant messaging, with automatic appointment reminders to reduce no-shows.
  • Automatically share personalized content with patients securely through OnCall, like PHQ-9s and assignments with rich media.

Step 4: Measurement & continuing care

Measure results and launch new virtual programs in one solution.

  • Automatically measure results like appointments billed and no-shows to understand the impact of your virtual programs.
  • Launch new programs in your branded solution with unique workflows for aftercare and other programs.

Learn how OnCall can help you deliver end-to-end telehealth programs